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OUR STORE POLICIES

Things You Need to Know

We founded paracha art gallery with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

General Terms and Conditions

 

Parachaart.com, the website is operated by Mrs. Sameera Khalid. By visiting this site and / or purchasing a product, you are engaging in our Service and agree to be bound by the following terms and conditions:

 

We reserve the right to limit the sale of our product to any person, geographic region, or jurisdiction.

    • Prices of our product are subject to change without prior notice.

    • We reserve the right at any time to modify or discontinue any product or service without notice.

    • Certain product may only be available exclusively online through the website.

    • Every effort has been made to display as accurately as possible the colour and images shown across all of the products on the website. No guarantee can be made to display any colour to be that as set out on your computer screen.

    • Occasionally there may be information on our website or in the Service that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing promotions, offers, shipping charges and availability of particular product. We reserve the right to correct these errors to change or update information or cancel orders if any information in the service or any related website inaccuracies.

    • We reserve the right to refuse service to anyone for any reason at any time.

Privacy Policy

This site only collects the personal data you choose to provide (name, email, shipping address, contact numbers). This information will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent. It is used for the purpose of fulfilling your order, online request for a query or request to be added to our newsletter. Your personal information is protected by standard industry – wide security measures.

The payment gate provider is required by law to keep this information confidential and secure. We do not store any information on our servers. In compliance with the requirement of GDPR (General Data Protection Regulation) customers can:

. Manage their own personal data

. Request that their personal data is no longer processed

. Request access to any of their personal data

. Request that all personal data is removed entirely

 

Cookies

This website used cookies to better understand the users experience while visiting the website. Cookies are small files saved to the users computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within the website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers hard drive they should take necessary steps within their web brows security settings to block all cookies from this website and its website and its external serving vendors or use the cookies control system if available upon their first visit.

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about

. The pages you visit

. How long you spend on each page

. How you got to the site

. What you click on while you’re visiting the site

 We do not collect or store your personal information (for example your name, or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies in accordance with Googles privacy policy.

Shipping / Delivery

We provide free delivery to customers worldwide.

All packages are sent as standard post in Ireland and internationally by An Post. Once you have placed your order, within Ireland you should receive your package within 3 - 7 working days. For any international order, delivery could take 2-3weeks as bulk delivery to An Post is done once a week.

Art works are sent framed to customers in Ireland and unframed (rolled in a PVC / Cardboard tube if possible) to customers outside Ireland.

Lost Packages

We are not responsible for refunding or re-posting any lost orders.  Please ensure that the postal address is listed correctly and in full.

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Refund / Exchange Policies

We hope that you are fully satisfied with your product. If, however you would like an exchange or refund you are required to;

  • Ensure the order is unused, unopened and in original packaging.

  • Ensure the order is returned within 15 working days of receipt.

  • Ensure correspondence through a request for a refund or exchange through the contact online form and details on where the product is to be sent will be provided.

  • A full refund of your purchase will be made once it received by your return in original and perfect condition.

Return Policy

We hope you are fully satisfied with your purchase product. If for any reason you are not satisfied with your purchase, you may return it within 15 days of receipt and receive a free replacement or a full refund for the price of the product. Postage / Shipping charges will not be refunded and return shipment costs are the responsibility of the customer. If you decide to return your purchase, please follow these instructions:

  • Email us at parachaartstudioandgalleries@gmail.com with your order number and specific reason for the return.

  • Pack the artwork in the original tube or box with all of the packaging materials along with certificate of authenticity that was included in the package.

  • Post / Ship it back to us at the following address;

Paracha Art Studio and Gallery

18 Swellan Park,

Cavan Town,

Co. Cavan,

H12 N624

Ireland

  • We strongly recommend you to return your item / items via a track able shipping method. Return shipping costs are the responsibility of the customer.

  • A full refund of your purchase will be made once it received by your return in original and perfect condition.

For Damage Artwork

In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to parachaartstudioandgalleries@gmail.com

Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return and let us know whether you are seeking a replacement or a refund. You will receive an email from us within 3 - 5 business day letting you know about the status of your order.

For any additional issues, please contact customer service at parachaartstudioandgalleries@gmail.com

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